Ordering FAQs

How do I order?
Visit the GORE PROCEL® Cast Liner ordering page.

When will my order be shipped?
On-line orders entered on business days before 5 pm, Central Standard Time, are shipped the same day. On-line orders entered after 5 pm, Central Standard Time, or on non-business days, will ship the next business day.

What are my shipping costs?
We offer free shipping for second day delivery. There is a $20.00 fee for next day. Next day delivery guarantee subject to delivery availability in your area. All applicable sales taxes will be applied to each order.

Do you ship to PO boxes?
No.

How do I pay for my order?
On-line orders can be paid for by credit card (Visa, MasterCard, American Express). A 12% discount will be applied to on-line orders. This discount is not available with phone orders. Credit card orders are billed when your order ships.

How do I change or cancel an existing order?
To change or cancel an existing order, contact Gore Customer Service at 866-WET-CAST (866-938-2278) (7 am - 6 pm Monday through Friday Central Time). Canceling items or changing orders may affect your shipping cost.

Do you accept returns?
To return an item, contact Gore Customer Service at 866-WET-CAST (866-938-2278) (7 am - 6 pm Monday through Friday Central Time).

Can I order from outside the U.S.?
No. Patients outside the United States should ask their attending physician about GORE PROCEL® Cast Liner.

Do I receive an order confirmation?
You will receive an order confirmation to the e-mail address you provided during your order placement.

How do I contact Gore?
Contact Gore Customer Service by telephone at 866-WET-CAST (866-938-2278) (7 am - 6 pm Monday through Friday Central Time).

You can also contact Gore Customer Service using our
contact form.